SyncOperate ("we", "our", "us") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data when you visit our website or use our services.
1. Data We Collect
Contact & Account Information: name, email, phone, company, and billing details you provide when enquiring or purchasing services.
Project Materials: files, text, images, manuscripts, and other content you provide for development, design, or publishing.
Usage Data: IP address, browser type, device information, pages visited, and other analytics collected automatically.
Payment Data: billing and transaction details processed by our payment providers (we do not store full card data).
2. How We Use Your Data
To provide, operate, and improve our services and customer support.
To process payments and manage billing.
To communicate project updates, marketing, or transactional messages (you may opt out of marketing).
For legal compliance and to protect our rights.
3. Cookies & Analytics
We use cookies and similar technologies to enhance your site experience and track usage. Analytics tools (for example, Google Analytics) may be used to understand site traffic. You can disable cookies via your browser settings, although some parts of the site may stop working properly.
4. Data Sharing & Third Parties
We do not sell personal information. We may share data with:
Service providers (hosting, analytics, payment processors) who process data on our behalf.
Legal authorities if required by law or to protect our rights.
Third-party distributors or partners to enable service delivery — subject to confidentiality or service agreements.
5. Data Security
We use industry-standard measures to protect data. However, no system is completely secure; we cannot guarantee absolute security of your data.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described, comply with legal obligations, and resolve disputes. If you request deletion, we will comply subject to any legal or contractual retention requirements.
7. Your Rights
Under India’s Digital Personal Data Protection Act (DPDP Act 2023), you may have rights to access, correct, port, or delete your personal data, and to withdraw consent for certain processing. To exercise these rights, contact us using the details below.
8. International Transfers
Data may be transferred to, and stored at, locations outside India (including countries with different data protection laws). We will take steps to ensure appropriate safeguards are in place for such transfers.
9. Children
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children; if we learn we have, we will take steps to delete such information.
10. Changes to This Policy
We may update this policy from time to time. We will post changes on this page with a revised date. Continued use after changes indicates acceptance.
11. Contact
If you have questions or wish to exercise your data rights, contact:
SyncOperate
Email: info@syncoperate.com
Location: Trivandrum, Kerala, India
Last Updated: October 2025
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